RETURN POLICY

Last updated April 18, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

Returns may be submitted with 48 hours of purchase if the registration code HAS NOT been activated.

RETURN PROCESS

To return an item, please email customer service at info@certmasters.com to obtain a Return Merchandise Authorization (RMA) number.

REFUNDS

After receiving your refund request, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.  All Return Requests outside of the 48 hour window must include a scanned copy of your test results indicating a below passing score.

Please Note

  • Sale items are FINAL SALE and cannot be returned.
  • Proof of passing Practice Exam of 90% or greater must be verified.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(877) 277-2771 or info@certmasters.com